Understanding Customer Relationship Management
Author:
Publisher
Springer Nature Singapore
Link
https://link.springer.com/content/pdf/10.1007/978-981-99-8321-6_1
Reference72 articles.
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3. Adam A, Jizat JE, Nor MA (2016) Internal factors within entrepreneurs that influence the acceptance and use of social commerce among SMEs in Malaysia. DeReMa Jurnal Manajemen 11(1):35–45
4. Ahearne M, Rapp A, Mariadoss BJ, Ganesan S (2012) Challenges of CRM implementation in business-to-business markets: a contingency Perspective. J Personal Selling Sales Manag 32(1):117–130
5. al-Khazali AR, Hassan S (2015) The effect of customer relationship management system adoption and perception on organization performance: study of Jordnian hospital sectors. J Manag Sustain 5(4):141
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