Fluid models for customer service web chat systems with interactive automated service-Reference-Cited by-同舟云学术

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Fluid models for customer service web chat systems with interactive automated service

Published:2022-01-31 Issue: Volume: Page:
ISSN:1936-6582
Container-title:Flexible Services and Manufacturing Journal
language:en
Short-container-title:Flex Serv Manuf J

Author:

Yu Miao,Zhao Yu,Chang Chunguang,Sun Liangliang

Funder

National Natural Science Foundation of China

Science Research Project of Liaoning Department of Education

Publisher

Springer Science and Business Media LLC

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research

Link

https://link.springer.com/content/pdf/10.1007/s10696-021-09442-7.pdf

Reference47 articles.

1. Abouee-Mehrizi H, Zare AG, Konrad R (2018) Pricing in service systems with rational balking and abandonment of time-sensitive customers. Production and operations management

2. Aguir M, Aksin O, Karaesmen F, Dallery Y (2008) On the interaction between retrials and sizing of call centers. Eur J Oper Res 191:398–408

3. Aguir MS, Karaesmen F, Aksin OZ, Chauvet F (2004) The impact of retrials on call center performance. OR Spect 26(3):353–376

4. Armony M, Shimkin N, Whitt W (2009) The impact of delay announcements in many-server queues with abandonment. Oper Res 57(1):66–84

5. Brandt A, Brandt M, Spahl G, Weber D (1997) Modelling and optimization of call distribution systems. Teletraffic Sci Eng 2:133–144

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