Modelling and optimization of call distribution systems-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Modelling and optimization of call distribution systems

Published:1997 Issue: Volume: Page:133-144
ISSN:1388-3437
Container-title:Teletraffic Science and Engineering
language:
Short-container-title:

Author:

Brandt Andreas,Brandt Manfred,Spahl Gerd,Weber Dietmar

Publisher

Elsevier

Reference9 articles.

1. Dimensioning of ACD systems, I – IV;Brandt A.,1994

2. Traffic Engineering with an ACD;Cravis;TE&M,1990

3. Improving Efficiency of PBX-based Call Centers: Combining Inbound and Outbound Agents with Automatic Call Sharing;Dumas,1995

4. Inbound Call Centers: Design, Implementation and Management;Gable,1993

5. Call Center Solutions;Harvey;AT&T Technical Joumal,1991

Cited by 11 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Fluid models for customer service web chat systems with interactive automated service;Flexible Services and Manufacturing Journal;2022-01-31

2. Optimum alternatives of tandem G/G/K queues with disaster customers and retrial phenomenon: interactive voice response systems;Telecommunication Systems;2017-11-13

3. Algorithms for estimating throughput characteristics in a generalized call center model;Automation and Remote Control;2016-07

4. Quality Management in the Design of TLC Call Centres;International Journal of Engineering Business Management;2013-01-01

5. Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems;Manufacturing & Service Operations Management;2012-07

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP