Author:
Aguir M. Salah,Akşin O. Zeynep,Karaesmen Fikri,Dallery Yves
Subject
Information Systems and Management,Management Science and Operations Research,Modeling and Simulation,General Computer Science,Industrial and Manufacturing Engineering
Reference21 articles.
1. Aguir, M.S., Karaesmen, F., Akşin, Z., Chauvet, F., 2003. Analyse du problème des rappels et dimensionnement dans un centre d’appels. In: Proceedings of MOSIM’03, Toulouse, France.
2. The impact of retrials on call center performance;Aguir;OR Spectrum,2004
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4. Modeling a phone center: Analysis of a multi channel multi-resource processor shared loss system;Akşin;Management Science,2001
5. Accessible bibliography on retrial queues;Artalejo;Mathematical and Computer Modeling,1999
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