Author:
Kakouris Andreas P.,Meliou Elina
Publisher
Springer Science and Business Media LLC
Subject
Law,Business, Management and Accounting (miscellaneous)
Reference94 articles.
1. Ahmed, S. M. Z., & Shoeb, M. Z. H. (2009). Measuring service quality of a public university library in Bangladesh using SERVQUAL. Performance Measurement and Metrics, 10(1), 17–32.
2. Ary, D., Jacobs, L. C., & Razavieh, A. (2002). Introduction to research in education. Belmont: Wadsworth/Thomson Learning.
3. Asubonteng, P., McCleary, K. J., & Swan, J. E. (1996). SERVQUAL revisited: a critical review of service quality. Journal of Service Marketing, 10(6), 62–81.
4. Babakus, E., & Boller, G. (1992). An empirical assessment of the SERVQUAL scale. Journal of Business Research, 24(3), 253–268.
5. Babakus, E., & Mangold, W. G. (1992). Adapting the SERVQUAL scale to hospital services: an empirical investigation. Health Services Research, 26(2), 767–786.
Cited by
14 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献