Applications of CRM in B2B and B2C Scenarios Part I

Author:

Kumar V.,Reinartz Werner

Publisher

Springer Berlin Heidelberg

Reference31 articles.

1. Bendapudi, N., & Berry, L. L. (1997). Customers’ motivations for maintaining relationships with service providers. Journal of Retailing, 73(1), 15–37.

2. Berry, L. (1995). Relationship marketing of services growing interest, emerging perspectives. Journal of the Academy of Marketing Sciences, 23(4), 236–245.

3. Bolton, R. N. (1998). A dynamic model of the duration of the customer’s relationship with a continuous service provider: The role of satisfaction. Marketing Science, 7(Fall), 17–23.

4. Clark, G. L., Kaminski, P. F., & Rink, D. R. (1992). Consumer complaints: Advice on companies should respond based on an empirical study. Journal of Consumer Marketing, 9(3), 5–14.

5. Direct Marketing Association. (2007). Direct marketing expenditures account for 50% of total advertising expenditures, DMA’s 2007 ‘Power of Direct Marketing’ report unveils. DMA: Direct marketing association; conferences, seminars, research & articles. http://www.the-dma.org/cgi/disppressrelease?article=1015 . Accessed October 16, 2007.

Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Exploring the Role of CRM in MSMEs;Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022);2023-09-29

2. Harvesting the power of location data to improve customers' experience and destination attractiveness;International Journal of Internet Marketing and Advertising;2023

3. Roles of Customer Databases and Database Marketing in Customer Relationship Management;International Journal of E-Business Research;2022-12-23

4. Setting B2B digital marketing in artificial intelligence-based CRMs: A review and directions for future research;Industrial Marketing Management;2021-10

5. Variability of durum wheat genotypes in terms of physio-biochemical traits against salinity stress;Cereal Research Communications;2020-10-07

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3