Impacts of service robots on service quality
Author:
Publisher
Springer Science and Business Media LLC
Subject
Strategy and Management,Business and International Management
Link
https://link.springer.com/content/pdf/10.1007/s11628-020-00423-8.pdf
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5. Bartneck C, Kulić D, Croft E, Zoghbi S (2009) Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots. Int J Soc Robot 1(1):71–81
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