Conversational AI chatbots as counselors for hospitality employees

Author:

Wang Yao-Chin,Chi Oscar Hengxuan,Saito Hiroaki,Lu Yue (Darcy)

Publisher

Elsevier BV

Reference93 articles.

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4. I, Chatbot: modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents;Ashfaq;Telemat. Inform.,2020

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