Incivility Begets Incivility: Understanding the Relationship Between Experienced and Enacted Incivility with Customers Over Time-Reference-Cited by-同舟云学术

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Incivility Begets Incivility: Understanding the Relationship Between Experienced and Enacted Incivility with Customers Over Time

Published:2022-02-10 Issue:6 Volume:37 Page:1255-1274
ISSN:0889-3268
Container-title:Journal of Business and Psychology
language:en
Short-container-title:J Bus Psychol

Author:

Thomas Candice L.,Johnson Lars U.,Cornelius Andrea M.,Cobb Haley R.,Murphy Lauren D.,Vega Dulce

Publisher

Springer Science and Business Media LLC

Subject

General Psychology,Applied Psychology,General Business, Management and Accounting,Business and International Management

Link

https://link.springer.com/content/pdf/10.1007/s10869-022-09795-2.pdf

Reference120 articles.

1. Adams, R. E., Boscarino, J. A., & Figley, C. R. (2006). Compassion fatigue and psychological distress among social workers: A validation study. American Journal of Orthopsychiatry, 76(1), 103–108.

2. Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452–471.

3. Arnold, K. A., & Walsh, M. M. (2015). Customer incivility and employee well-being: Testing the moderating effects of meaning, perspective taking and transformational leadership. Work and Stress, 29, 362–378.

4. Babenko-Mould, Y., & Laschinger, H. K. S. (2014). Effects of incivility in clinical practice settings on nursing student burnout. International Journal of Nursing Education Scholarship, 11(1), 145–154.

5. Baillien, E., Griep, Y., Vander Elst, T., & De Witte, H. (2019). The relationship between organisational change and being a perpetrator of workplace bullying: A three-wave longitudinal study. Work & Stress, 33(3), 211–230.

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