Funder
Beijing Municipal Commission of Education
National Natural Science Foundation of China
Publisher
Springer Science and Business Media LLC
Subject
Computer Networks and Communications,Information Systems,Theoretical Computer Science,Software
Reference107 articles.
1. Ahearne, M., Gruen, T. W., & Jarvis, C. B. (1999). If looks could sell: Moderation and mediation of the attractiveness effect on salesperson performance. International Journal of Research in Marketing, 16(4), 269–284. https://doi.org/10.1016/S0167-8116(99)00014-2
2. Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The role of emotions in marketing. Journal of the Academy of Marketing Science, 27(2), 184–206. https://doi.org/10.1177/0092070399272005
3. Bailey, J. J., McCollough, M. A., & Gremler, D. D. (2001). Service encounter emotional value the dyadic influence of customer and employee emotions. Services Marketing Quarterly, 23(1), 1–24. https://doi.org/10.1300/J396v23n01_01
4. Baird, C. (2018). H.I.S. plans eight more robot-staffed Henn na hotels across Japan. https://www.japantimes.co.jp/news/2018/02/05/business/h-s-plans-eight-robot-staffed-henn-na-hotels-across-japan Accessed February 25, 2021
5. Bantum, E. O., & Owen, J. E. (2009). Evaluating the validity of computerized content analysis programs for identification of emotional expression in cancer narratives. American Psychological Association, 21(1), 79–88. https://doi.org/10.1037/a0014643
Cited by
21 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献