1. Alkhatib, Ali; and Michael Bernstein (2019). Street–Level Algorithms: A Theory at the Gaps Between Policy and Decision: CHI 2019. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Glasgow, Scotland, UK, 4–9 May 2019, New York: ACM Press, pp. 1–13.
2. Barfoed, Elizabeth Martinell; and Katarina Jacobsson (2012). Moving from ‘gut feeling’ to ‘pure facts’: Launching the ASI interview as part of in-service training for social workers. Nordic Social Work Research, vol 2, no. 1, pp. 5–20.
3. Berrick, Jill D.; Sue Peckover; Tarja Pösö; and Marit Skiveness (2015). The formalized framework for decision-making in child protection care orders: A cross-country analysis. Journal of European Social Policy, vol. 25, no. 4, pp. 366–378.
4. Biestek, Felix P. (1957). The Casework Relationship. Chicago: Loyola University Press.
5. Black, Julia (2001). Managing discretion. ARLC Conference Papers on Penalties: Policy, Principles and Practice in Government Regulation. https://www.academia.edu/1295954/Managing_discretion.