Digital infrastruktur och socialtjänstens myndighetsutövning i Sverige

Abstract

Digital infrastructure and the exercise of authority by social services: the case of social assistance in Sweden This article explores how digitalisation impacts the discretionary space and decision-making processes of social workers in the administration of social assistance within social services. In the context of increasing digitalisation and automation in public administration, the study examines the complex dynamics between human and non-human actors, such as social workers, clients, and digital systems like RPA (Robotic Process Automation) and e-application platforms. Drawing on theories such as Actor-Network Theory (ANT) and concepts of digital discretion and professional discretionary space, the article investigates how digital infrastructures and systems shape social workers' practices and their relationships with clients. Utilising a qualitative methodology comprised of document analysis and semi-structured interviews with social workers in three Swedish municipalities, the study maps out "data journeys" – the process by which human activities are converted into, and interact with, digital data flows within case management systems. The results indicate that digital technology both challenges and enriches the practice of social work by transforming traditional work processes and client interactions, while new forms of professionalism and citizen participation emerge. The study highlights both the potential and challenges of integrating digital technology into social work. It underscores the importance of a balanced and critically aware approach to digitalisation, where the role and impact of technology are continually reassessed in light of professional values and clients' needs. Future research should continue to explore the dynamic relationship between digital technology and social work to ensure that digitalisation supports, rather than undermines, the fundamental goals and values of social services.