Customer experience quality: an exploration in business and consumer contexts using repertory grid technique-Reference-Cited by-同舟云学术

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Customer experience quality: an exploration in business and consumer contexts using repertory grid technique

Published:2010-09-07 Issue:6 Volume:39 Page:846-869
ISSN:0092-0703
Container-title:Journal of the Academy of Marketing Science
language:en
Short-container-title:J. of the Acad. Mark. Sci.

Author:

Lemke Fred,Clark Moira,Wilson Hugh

Publisher

Springer Science and Business Media LLC

Subject

Marketing,Economics and Econometrics,Business and International Management

Link

http://link.springer.com/content/pdf/10.1007/s11747-010-0219-0.pdf

Reference110 articles.

1. Aaker, J., Fournier, S., & Brasal, S. A. (2004). When good brands do bad. Journal of Consumer Research, 31(1), 1–16.

2. Aggarwal, P. (2004). The effects of brand relationship norms on consumer attitudes and behavior. Journal of Consumer Research, 31, 87–101.

3. Anderson, E. W., Fornell, C., & Rust, R. T. (1997). Customer satisfaction, productivity, and profitability: differences between goods and services. Marketing Science, 16, 129–144.

4. Arnold, M. J., Reynolds, K. E., Ponder, N., & Lueg, J. E. (2005). Customer delight in a retail context: investigating delightful and terrible shopping experiences. Journal of Business Research, 58, 1132–1145.

5. Arnould, E. J., & Price, L. L. (1993). River magic: extraordinary experience and the extended service encounter. Journal of Consumer Research, 20, 24–45.

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