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Towards a Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model

  • Published:2015 Issue: Volume: Page:188-200
  • ISSN:1865-0929
  • Container-title:Communications in Computer and Information Science
  • language:
  • Short-container-title:

Author:

Renault Alain,Cortina Stéphane,Barafort Béatrix

Publisher

Springer International Publishing

Reference35 articles.

1. ISO/IEC 15504-1:1998 Information Technology — Software process assessment — Part 1: Concepts and introductory guide (1998)

2. ISO/IEC 15504-2:1998 Information Technology — Software process assessment — Part 2: A reference model for processes and process capability (1998)

3. ISO 9000:1987 Quality management and quality assurance standards — Guidelines for selection and use (1987)

4. ISO 9001:1987 Quality systems — Model for quality assurance in design/development, production, installation and servicing (1987)

5. ISO/IEC JTC1/SC7/WG10/N017R Requirements specification for a software process assessment standard (1993)

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1. A measurement framework for software product maturity assessment;Journal of Software: Evolution and Process;2019-01-09

2. Measuring Readiness for Compliance: A Gap Analysis Tool to Complete the TIPA Process Assessment Framework;Communications in Computer and Information Science;2016

3. Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL?;Communications in Computer and Information Science;2016

4. The Issue of Reliability in Software Mediated Process Assessments;Communications in Computer and Information Science;2016

5. A Simulation and Gamification Approach for IT Service Management Improvement;Communications in Computer and Information Science;2016
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