Publisher
Springer International Publishing
Reference42 articles.
1. Mesquida, A.L., Mas, A., Amengual, E., Calvo-Manzano, J.A.: IT service management process improvement based on ISO/IEC 15504: a systematic review. Inf. Softw. Technol. 54, 239–247 (2012). doi: 10.1016/j.infsof.2011.11.002
2. Mora, M., Raisinghani, M., O’Connor, R.V., Gomez, J., Gelman, O.: An extensive review on IT service design in seven international ITSM processes frameworks (part 1). Int. J. Inf. Technol. Syst. Approach 7(2), 85–109 (2014). doi: 10.4018/ijitsa.2014070105
3. Mora, M., Raisinghani, M., O’Connor, R.V., Gomez, J., Gelman, O.: An extensive review on IT service design in seven international ITSM processes frameworks (part II). Int. J. Inf. Technol. Syst. Approach 8(1), 69–90 (2015). doi: 10.4018/ijitsa.2015010104
4. ISO/IEC 20000-1:2011. Information technology– Service management– Part 1: Service management systems requirements
5. ISO/IEC 20000-2:2012. Information technology– Service management – Part 2: Guidance on the application of service management systems
Cited by
7 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献