Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL?-Reference-Cited by-同舟云学术

Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL?

Published:2016 Issue: Volume: Page:83-93
ISSN:1865-0929
Container-title:Communications in Computer and Information Science
language:
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Author:

Cortina Stéphane,Barafort Béatrix,Picard Michel,Renault Alain

Publisher

Springer International Publishing

Link

http://link.springer.com/content/pdf/10.1007/978-3-319-44817-6_7

Reference33 articles.

1. ISO Survey (2014). http://www.iso.org/iso/home/standards/certification/iso-survey.htm

2. ISO/IEC 27001. Information technology – Security techniques – Information security management systems – Requirements. International Organization for Standardization, Geneva (2013)

3. ISO/IEC 20000-1. Information Technology — Service management — Service management system requirements. International Organization for Standardization, Geneva (2011)

4. Cots, S., Casadesús, M., Marimon, F.: Benefits of ISO 20000 IT service management certification, Information Systems and e-Business Management (2016). doi: 10.1007/s10257-014-0271-2

5. Disterer, G.: Why firms seek ISO 20000 certification - a study of ISO 20000 adoption. In: ECIS 2012 Proceedings, Paper 31 (2012)

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