Towards Predictable B2B Customer Satisfaction and Experience Management with Continuous Improvement Assets and Rich Feedback
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Publisher
Springer International Publishing
Link
http://link.springer.com/content/pdf/10.1007/978-3-319-18612-2_18
Reference6 articles.
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5. Münch, J., Fagerholm, F., Kettunen, P., Pagels, M., Partanen, J.: Experiences and insights from applying GQM+Strategies in a systems product development organisation. In: Demirors, O., Turetken, O. (eds.) 39th EUROMICRO Conference on Software Engineering and Advanced Applications (SEAA), pp. 70–77. IEEE (2013)
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2. Towards Continuous Customer Satisfaction and Experience Management: A Measurement Framework Design Case in Wireless B2B Industry;Product-Focused Software Process Improvement;2016
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