The Concept Of Satisfaction in Industrial Markets
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference47 articles.
1. Rediscovering Satisfaction;Fournier;Journal of Marketing,1999
2. Customer Value Change in Industrial Marketing Relationships;Flint;International Marketing Management,1997
3. Response Determinants in Satisfaction Judgments;Oliver;Journal of Consumer Research,1988
4. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions;Oliver;Journal of Marketing Research,1980
5. Antecedents and Consequences of Trust and Satisfaction in Buyer–Seller Relationships;Selnes;European Journal of Marketing,1998
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