Some Aspects Concerning a Generic Service Process Model Building

Author:

Borangiu Theodor,Oltean Virginia Ecaterina,Drǎgoicea Monica,Falcão e Cunha João,Iacob Iulia

Publisher

Springer International Publishing

Reference23 articles.

1. Mora, M., Raisinghani, M., O’Connor, R., Gelman, O.: Toward an Integrated Conceptualization of the Service and Service System Concepts: A Systemic Approach. In: Wang, J. (ed.) Information Systems and New Applications in the Service Sector: Models and Methods, Business Science Reference, pp. 152–172. IGI Global (2011)

2. Ackoff, R.L.: Towards a system of systems concepts. Management Science 17(11), 661–671 (1971)

3. Spohrer, J., Maglio, P.P.: Service Science: toward a smarter planet. In: Salvedy, G., Karwowsky, W. (eds.) Introduction to Service Engineering, pp. 3–30. Wiley (2010)

4. Lemey, E., Poels, G.: Towards a Service System Ontology for Service Science. In: Kappel, G., Maamar, Z., Motahari-Nezhad, H.R. (eds.) ICSOC 2011. LNCS, vol. 7084, pp. 250–264. Springer, Heidelberg (2011)

5. Mora, M., Gelman, O., Cervantes, F., et al.: A systemic approach for the formalization of the information system concept: why information systems are systems. In: Cano, J. (ed.) Critical Reflections of Information Systems: a Systemic Approach, pp. 1–29. Idea Group, Hershey (2003)

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