Evolution of customer relationship management to data mining-based customer relationship management: a scientometric analysis
Author:
Publisher
Springer Science and Business Media LLC
Subject
General Social Sciences,Statistics and Probability
Link
https://link.springer.com/content/pdf/10.1007/s11135-022-01500-y.pdf
Reference67 articles.
1. Ahmad, A.K., Jafar, A., Aljoumaa, K.: Customer churn prediction in telecom using machine learning in big data platform. J. Big Data 6(1), 1–24 (2019). https://doi.org/10.1186/s40537-019-0191-6
2. Anshari, M., Almunawar, M.N., Lim, S.A., Al-Mudimigh, A.: Customer relationship management and big data enabled: personalization & customization of services. Appl. Comput. Inf. 15(2), 94–101 (2019). https://doi.org/10.1016/j.aci.2018.05.004
3. Aria, M., Cuccurullo, C.: bibliometrix: An R-tool for comprehensive science mapping analysis. J. Informet. 11(4), 959–975 (2017). https://doi.org/10.1016/j.joi.2017.08.007
4. Azadeh, A., Foroozan, H., Ashjari, B., Motevali Haghighi, S., Yazdanparast, R., Saberi, M., Torki Nejad, M.: Performance assessment and optimisation of a large information system by combined customer relationship management and resilience engineering: a mathematical programming approach. Enterp. Inf. Syst. 11(9), 1401–1415 (2017). https://doi.org/10.1080/17517575.2016.1251618
5. Baashar, Y., Alhussian, H., Patel, A., Alkawsi, G., Alzahrani, A.I., Alfarraj, O., Hayder, G.: Customer relationship management systems (CRMS) in the healthcare environment: a systematic literature review. Comput. Stand. Interfaces 71, 103442 (2020). https://doi.org/10.1016/j.csi.2020.103442
Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Integrating Social Media in CRM: Engaging Customers on Digital Platforms;Business, Management and Economics;2024-05-27
2. Unveiling IoT Customer Behaviour: Segmentation and Insights for Enhanced IoT-CRM Strategies: A Real Case Study;Sensors;2024-02-06
3. Customer Relationship Management. Websites Analysis of the Top Ten Consumer Goods Companies;Management Dynamics in the Knowledge Economy;2023-12-01
4. Hyper-personalization for enhancing customer loyalty and satisfaction in Customer Relationship Management (CRM) systems;SSRN Electronic Journal;2023
5. Artificial Intelligence Application for Effective Customer Relationship Management;2022 5th International Conference on Contemporary Computing and Informatics (IC3I);2022-12-14
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3