Systemic Development of Service Innovation-Reference-Cited by-同舟云学术

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Systemic Development of Service Innovation

Published:2015 Issue: Volume: Page:349-371
ISSN:
Container-title:The Handbook of Service Innovation
language:
Short-container-title:

Author:

Hautamäki Antti,Oksanen Kaisa

Publisher

Springer London

Link

http://link.springer.com/content/pdf/10.1007/978-1-4471-6590-3_17

Reference64 articles.

1. Agarwal R, Selen W (2005) The service cubicle: a new service taxonomy. In: Annual EurOAM conference, European Operations Management Society, Budapest, Hungary

2. Agarwal R, Selen W (2009) Dynamic capability building in service value networks for achieving service innovation. Decis Sci 40(3):431–475

3. Alter S (2008) Service system fundamentals: work system, value chain, and life cycle. IBM Syst J 47(1):71–85

4. Apte UM, Vepsäläinen APJ (1993) High tech or high touch? Efficient channel strategies for delivering financial services. J Strateg Inf Syst 2(1):39–54

5. Bell M (1986) Some strategy implications of a matrix approach to the classification of marketing goods and services. J Acad Mark Sci 14(1):13–20

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Digital Platforms for Restructuring the Public Sector;Translational Systems Sciences;2018

2. Service Systems Analysis Methods and Components: A Systematic Literature Review;Service Science;2017-09

3. Evaluating an Artifact in Design Science Research;Proceedings of the 2015 Annual Research Conference on South African Institute of Computer Scientists and Information Technologists - SAICSIT '15;2015

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