High tech or high touch? Efficient channel strategies for delivering financial services-Reference-Cited by-同舟云学术

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High tech or high touch? Efficient channel strategies for delivering financial services

Published:1993-03 Issue:1 Volume:2 Page:39-54
ISSN:0963-8687
Container-title:The Journal of Strategic Information Systems
language:en
Short-container-title:The Journal of Strategic Information Systems

Author:

Apte Uday M.,Vepsäläinen Ari P.J.

Publisher

Elsevier BV

Subject

Information Systems and Management,Information Systems,Management Information Systems

Reference34 articles.

1. Electronic distribution channel;Apte,1985

2. Global disaggregation of information intensive services;Apte,1992

3. Marketing in an Electronic Age,1985

4. Where does the customer fit in service operation;Chase;Harvard Bus. Rev.,1978

5. The customer contact approach to services: theoretical bases and practical extensions;Chase;Oper. Res.,1981

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