Author:
Arranz-López Aldo,Elizondo-Candanedo Raúl F.,Soria-Lara Julio A.
Publisher
Springer Nature Switzerland
Reference46 articles.
1. Allen, D. R. (2004). Customer satisfaction research management: A comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations. ASQ Quality Press.
2. Allen, J., Muñoz, J. C., & de Dios Ortúzar, J. (2019). Understanding public transport satisfaction: Using Maslow’s hierarchy of (transit) needs. Transport Policy, 81, 75–94. https://doi.org/10.1016/j.tranpol.2019.06.005
3. Allen, J., Eboli, L., Mazzulla, G., & de Dios Ortúzar, J. (2020). Effect of critical incidents on public transport satisfaction and loyalty: An ordinal Probit SEM-MIMIC approach, transportation. Springer US. https://doi.org/10.1007/s11116-018-9921-4
4. Bargain, O., & Aminjonov, U. (2020). Trust and compliance to public health policies in times of COVID-19. Journal of Public Economics, 192, 104316. https://doi.org/10.1016/j.jpubeco.2020.104316
5. Busch-Geertsema, A., Lanzendorf, M., & Klinner, N. (2021). Making public transport irresistible? The introduction of a free public transport ticket for state employees and its effects on mode use. Transport Policy, 106, 249–261. https://doi.org/10.1016/j.tranpol.2021.04.007