Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach-Reference-Cited by-同舟云学术

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Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

Published:2018-09-10 Issue:2 Volume:47 Page:827-863
ISSN:0049-4488
Container-title:Transportation
language:en
Short-container-title:Transportation

Author:

Allen Jaime^ORCID,Eboli Laura^ORCID,Mazzulla Gabriella^ORCID,Ortúzar Juan de Dios^ORCID

Funder

Center for Sustainable Urban Development

Volvo Research and Educational Foundations

Institute for Complex Engineering Systems

Fondo de Fomento al Desarrollo Científico y Tecnológico

Universidad de Costa Rica

Publisher

Springer Science and Business Media LLC

Subject

Transportation,Development,Civil and Structural Engineering

Link

http://link.springer.com/content/pdf/10.1007/s11116-018-9921-4.pdf

Reference49 articles.

1. Allen, J., Muñoz, J.C., Ortúzar, J.D.: Modelling service-specific and global transit satisfaction under travel and user heterogeneity. Transp. Res. Part A Policy Pract. 113, 509–528 (2018)

2. Anderson, J.C., Gerbing, D.W.: Structural equation modeling in practice: a review and recommended two-step approach. Psychol. Bull. 103, 411–423 (1988)

3. Backhaus, K., Bauer, M.: The impact of critical incidents on customer satisfaction in business-to-business relationships. J. Bus. Bus. Mark. 8(1), 25–54 (2001)

4. Bitner, M.J., Booms, B.H., Tetreault, M.S.: The service encounter: diagnosing favorable and unfavorable incidents. J. Mark. 54, 71–84 (1990)

5. Bollen, K.A.: Structural Equations with Latent Variables. Wiley, Chichester (1989)

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