Don’t Throw It Over the Fence! Toward Effective Handover from Conversational Agents to Service Employees-Reference-Cited by-同舟云学术

Don’t Throw It Over the Fence! Toward Effective Handover from Conversational Agents to Service Employees

Published:2022 Issue: Volume: Page:531-545
ISSN:0302-9743
Container-title:Human-Computer Interaction. User Experience and Behavior
language:
Short-container-title:

Author:

Poser Mathis^ORCID,Hackbarth Talissa^ORCID,Bittner Eva A. C.^ORCID

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-031-05412-9_36

Reference66 articles.

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3. Chakrabarti, C., Luger, G.F.: Artificial conversations for customer service Chatterbots: architecture, algorithms, and evaluation metrics. Expert Syst. Appl. 42, 6878–6897 (2015)

4. Bittner, E., Oeste-Reiß, S., Leimeister, J.M.: Where is the bot in our team? Toward a taxonomy of design option combinations for conversational agents in collaborative work. In: 52nd Hawaii International Conference on System Sciences (HICSS). Grand Wailea, USA (2019)

5. Gnewuch, U., Morana, S., Maedche, A.: Towards designing cooperative and social conversational agents for customer service. In: 38th International Conference on Information Systems (ICIS). Seoul, South Korea (2017)

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