“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers-Reference-Cited by-同舟云学术

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“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

Published:2017-10 Issue: Volume:79 Page:238-246
ISSN:0148-2963
Container-title:Journal of Business Research
language:en
Short-container-title:Journal of Business Research

Author:

Larivière Bart,Bowen David,Andreassen Tor W.,Kunz Werner,Sirianni Nancy J.,Voss Chris,Wünderlich Nancy V.,De Keyser Arne

Publisher

Elsevier BV

Subject

Marketing

Reference78 articles.

1. Service heroes;Andreassen,2001

2. The influence of trait and state narcissism on the uniqueness of mass-customized products;de Bellis;Journal of Retaling,2016

3. Client co-production in knowledge-intensive business services;Bettencourt;California Management Review,2002

4. Wearable devices: The next big thing in CRM;Bhat,2014

5. Customer contributions and roles in service delivery;Bitner;International Journal of Service Industry Management,1997

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