How to Redesign Government Processes for Proactive Public Services?

Author:

Kuhn PeterORCID,Buchinger Matthias,Balta Dian

Publisher

Springer International Publishing

Reference24 articles.

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3. Scholta, H., Mertens, W., Kowalkiewicz, M., Becker, J.: From one-stop shop to no-stop shop: an e-government stage model. Gov. Inf. Q. 36, 11–26 (2019). https://doi.org/10.1016/j.giq.2018.11.010

4. e-Estonia Briefing Centre: All Estonian public e-services to function “invisibly”. https://e-estonia.com/all-estonian-public-e-services-to-function-invisibly/. Accessed 16 Mar 2020

5. Linders, D., Liao, C.Z.-P., Wang, C.-M.: Proactive e-Governance: flipping the service delivery model from pull to push in Taiwan. Gov. Inf. Q. 35, 68–76 (2018). https://doi.org/10.1016/j.giq.2015.08.004

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