1. Service system fundamentals: Work system, value chain, and life cycle;Alter;IBM Systems Journal,2008
2. E-Government maturity models: Extension of the Layne and Lee model;Andersen;Government Information Quarterly,2006
3. Reaching communication quality in public e-forms–A communicative perspective on e-form design;Axelsson,2007
4. Software-aided service bundling: Intelligent methods and tools for graphical service modeling;Baida,2006
5. A shared service terminology for online service provisioning;Baida,2004