International Students’ Satisfaction

Abstract

Studies have shown that students’ satisfaction is an important element that should be given much attention by educators in their policymaking. Students’ satisfaction has impact on retention and financial capacity of institutions. With the objective of assessing the factors affecting international students’ satisfaction, a descriptive research was carried out at Veer Narmad South Gujarat University. The sample size comprising 29 international students and structured questionnaire was administered for data collection. The results indicate that students have high satisfaction for library, contact with teachers, class size, course content, reading materials and administrative services of the University. The results also show that there is low satisfaction of students regarding majority of the university services. The study recommends the need for university authorities to pay particular attention to the factors that affect students’ satisfaction and tailor the university services to meet students’ needs and increase their satisfaction.