Pharmaceutical Medical Information Contact Centers: Results of Three Benchmarking Surveys-Reference-Cited by-同舟云学术

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Pharmaceutical Medical Information Contact Centers: Results of Three Benchmarking Surveys

Published:2010-09 Issue:5 Volume:44 Page:569-579
ISSN:0092-8615
Container-title:Drug Information Journal
language:en
Short-container-title:Drug Information J

Author:

Guillot Pete,Fung Stacey M.

Publisher

Springer Science and Business Media LLC

Subject

Pharmacology (medical),Public Health, Environmental and Occupational Health,Drug Guides,Pharmacology (nursing)

Link

http://link.springer.com/content/pdf/10.1177/009286151004400504.pdf

Reference8 articles.

1. Black P, Marsh C Ashworth L. Assessment of customer satisfaction with verbal responses provided by a pharmaceutical company’s third-party medical information call center. Drug Inf J. 2009;43: 263–271.

2. Zehner S, Pelegan BA. Beyond the call. Pharm Exec. 2005:105–153.

3. Hopkins F, Galligher C. Levine A. Medical affairs and drug information practices within the pharmaceutical industry: results of a benchmarking survey. Drug Inf J. 1999;33: 69–85.

4. Gray N. Harbingers of change. Pharm Exec. 2005; 25(5):96–100.

5. Gray N. Keeping pace with the evolving pharmaceutical business model. Pharm Exec. 2006;26 (5):92–101.

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1. Attitudes of pharmacy graduates at the early career stage: A pilot survey at a private university in Japan;Pharmacy Education;2023-01-28

2. A survey on the structure, organization, and functions of medical information departments in the pharmaceutical industry in Spain;El Profesional de la información;2021-06-03

3. Medical Information Practices Across the Pharma Industry: What Can We Learn from Benchmarking Surveys?;Therapeutic Innovation & Regulatory Science;2020-11

4. Pharma Collaboration for Transparent Medical Information (phactMI™) Benchmark Study: Trends, Drivers, and Value of Product Support Activities, Key Performance Indicators, and Other Medical Information Services: Insights from a Survey of 27 US Pharmaceutical Medical Information Departments;Therapeutic Innovation & Regulatory Science;2020-05-23

5. Pharma Collaboration for Transparent Medical Information (phactMI™) Benchmark Study: Results of Organizational Structure and Resourcing of Medical Information Services in Support of Building Departmental Strategies;Therapeutic Innovation & Regulatory Science;2020-03-14

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