Eyes in the Aisles

Abstract

To what extent do cereal spokes-characters make eye contact with children versus adults, and does their eye contact influence choice? In study 1, the shelf placement and eye positioning of 86 cereal spokes-characters were evaluated in 10 grocery stores in the Eastern United States. We calculated the average height of cereal boxes on the shelf for adult- versus children-oriented cereals (48 in. vs. 23 in.) and the inflection angle of spokes-characters’ gaze (0.4° vs. −9.6°). We found that cereal characters on child- (adult-) oriented cereals make incidental eye contact at children’s (adults’) eye level. In Study 2, we showed that eye contact with cereal spokes-characters increased feelings of trust and connection to the brand, as well as choice of the brand over competitors. Currently, many of the cereals targeted toward children are of the heavily sugared, less healthy variety. One potential application of this finding would be to use eye contact with spokes-characters to promote healthy choices and healthier food consumption.