Selection in the Information Age: The Impact of Privacy Concerns and Computer Experience on Applicant Reactions

Abstract

The authors examined the influence of personal information privacy concerns and computer experience on applicants’ reactions to online screening procedures. Study 1 used a student sample simulating application for a fictitious management intern job with a state personnel agency (N = 117) and employed a longitudinal, laboratory-based design. Study 2 employed a field sample of actual applicants (N = 396) applying for jobs online. As predicted, procedural justice mediated the relationship between personal information privacy concerns and test-taking motivation, organizational attraction, and organizational intentions in the laboratory and field. Experience with computers moderated the relationship between procedural justice with test-taking motivation and organizational intentions in the field but not in the laboratory sample. Implications are discussed in terms of the importance of considering applicants’ personal information privacy concerns and testing experience when designing online recruitment and selection systems.