Moving from Bureaucratic to Market Accountability: The Problem of Imperfect Information

Abstract

Accountability is a complex idea frequently invoked as political rhetoric. Accordingly, a theoretical framework that includes bureaucratic, performance, market, and professional models of accountability is necessary to analyze the accountability system created for Arizona charter schools. Using a qualitative case study that relied on observations, interviews, and document analysis, this case indicated that valid and reliable performance data are not an intrinsic element of a school choice program. Accordingly, mechanisms that capture and distribute accurate, accessible, and wide-ranging information about schools of choice will assist consumers in making informed decisions when selecting among schools.