Crisis management: the psychological dimension

Abstract

Doepel, D.G., 1991. Crisis management: the psychological dimension. Industrial Crisis Quar terly, 5 : 177-188. In the last decade an enormous amount of research has been conducted on the psychological aspects of the human response to traumatic events. During the same period managers and management consultants have developed sophisti cated procedures for responding to traumatic events that occur in the work place. This paper combines a number of key aspects of both and proposes strat egies for enhancing the overall effectiveness of crisis management by focusing upon the stress experienced by management and employees in the aftermath of traumatic events.