Incorporating Perceived Importance of Service Elements Into Client Satisfaction Measures
Author:
Affiliation:
1. Jane Addams College of Social Work, University of Illinois at Chicago, IL, USA
Publisher
SAGE Publications
Subject
General Psychology,Sociology and Political Science,Social Sciences (miscellaneous)
Link
http://journals.sagepub.com/doi/pdf/10.1177/1049731511416826
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1. Testing multiplicative models does not require ratio scales
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4. Partialed products are interactions; partialed powers are curve components.
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