Measuring Resident Satisfaction in Residential Aged Care

Author:

Chou Shu-Chiung,Boldy Duncan P.,Lee Andy H.

Publisher

Oxford University Press (OUP)

Subject

Geriatrics and Gerontology,Gerontology,General Medicine

Reference46 articles.

1. Aged and Community Care Division 1998. Standards and guidelines for residential aged care services manual Department of Health and Family Services, Canberra, Australia.

2. Australian Institute of Health and Welfare1998. Nursing homes in Australia 1996–97: A statistical overview (Vol. AIHW, Cat. No. AGE 9) Australian Institute of Health and Welfare, Department of Health and Aged Care, Canberra, Australia.

3. Avis M., Bond M., Arthur A., 1995. Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction. Journal of Advanced Nursing22:316-322.

4. Bernhardt K. L., Donthu N., Kennett P. A., 2000. A longitudinal analysis of satisfaction and profitability. Journal of Business Research47:161-171.

5. Boldy D., Grenade L., 1998. Seeking the consumer view in residential aged care facilities: A practical guide Department of Health Policy and Management, Curtin University of Technology, Perth, Australia.

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