The Emergency Department Patient Experience: In Their Own Words

Author:

Aleksandrovskiy Ilya12,Ganti Latha123ORCID,Simmons Stefanie34

Affiliation:

1. Ocala Regional Medical Center, Ocala, FL, USA

2. University of Central Florida College of Medicine, Orlando, FL, USA

3. Envision Physician Services, Nashville, TN, USA

4. Mid-Michigan Regional Hospital, Alma, MI, USA

Abstract

In this paper, the authors review the verbatim comments from patients’ post-emergency department discharge survey results and highlight the impact that doctors and nurses have on the patient's experience. This paper also explores the benefits of delivering a positive experience on patients, clinicians, and healthcare systems. Many interventions that have worked are simple to implement and do not tend to require significant capital investment while having the potential of improving emergency department encounters for all those involved. There are always limitations, selection biases, and issues with generalizability in reviewing retrospective and subjective survey response data.

Publisher

SAGE Publications

Subject

Health Policy,Health (social science),Leadership and Management

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