Improving organizational and working conditions for managers in the Swedish public sector: A conceptual model and evaluation of interventions

Abstract

The demands on managers seem to have increased as a consequence of management reforms. This study evaluates interventions aimed at improving working conditions and performance of managers in the Swedish public sector by changing organizational conditions. Six intervention organizations were compared to 34 reference organizations. Organizational conditions relevant for managerial work were surveyed and the results presented to the management teams who decided on the action plans and implemented changes. Fidelity to the intentions and contextual circumstances were documented. A psychometrically tested questionnaire was used for pre- and post-measurements of effects among a sample of 303 managers. The results showed that the interventions were associated with changes in managers’ quality of work and performance. The evaluation design made it possible to show that organizational conditions can be changed in order to improve the operations managers’ situation if there is fidelity to the intentions and support from the strategic level management.