A Transcendental Phenomenology of School Counselors’ Lived Experiences Transforming Remote Counseling Services During the COVID-19 Pandemic

Abstract

The purpose of this study is to explore school counselors' experiences migrating counseling services online during the COVID-19 pandemic. Using a transcendental phenomenological approach, we conducted in-depth interviews with 14 school counselors with a focus on the use of technology and transformative practices. Findings of the study included five composite themes: (a) changes in school counseling services using technology; (b) reaching families for equity; (c) changes in relationship with stakeholders; (d) school counselors’ adjustment to grief, loss, and role confusion; and (e) positive outcomes for the future. We discuss the essence of the lived experience and implications for school counselors.