Comparing Work Engagement in People-Changing and People-Processing Service Providers: A Mediation Model With Red Tape, Autonomy, Dimensions of PSM, and Performance

Abstract

Due to the increasing demanding work environment, public managers need their employees to be proactive and dedicated and feel energetic in their work to reach high performance—that is, public organizations need engaged workers. However, there is a dearth of research examining work engagement in the public sector context in general and in different institutional contexts (e.g., education vis-à-vis central government) in particular. The goal of this study is to examine the relationship between antecedents and outcomes of work engagement in the public sector in general and the within-public sector differences including institutional contexts in particular. Based on the analysis of a large data set, it can be concluded that public servants have different personalities and work in different institutional contexts, and these differences influence their work engagement. The importance of work engagement research in public administration is further confirmed because it leads to higher performance and job satisfaction across sectors.