A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the COVID-Pandemic

Author:

Rathjens Bobbie1ORCID,Gunden Nefike2ORCID,Zhang Lu3ORCID,Jain Geetika4,Law Rob5ORCID

Affiliation:

1. The School of Hospitality Business, Broad College of Business & Department of Communication, Communication Arts & Sciences, Michigan State University, East Lansing, MI, USA

2. Independent Researcher, Lakewood Ranch, FL, USA

3. The School of Hospitality Business, Michigan State University, Broad College of Business, East Lansing, MI, USA

4. Digital Transformation, Keele University, Keele Business School, Straffordshire, UK

5. Faculty of Business Administration, University of Macau, Asia-Pacific Academy of Economics and Management, Taipa, Macau SAR, China

Abstract

Since the onset of the COVID-19 pandemic, the implementation of contactless technologies in hospitality and tourism has grown exponentially, making understanding consumer adoption of these technologies an important research area. A systematic literature review of relevant studies published in hospitality and tourism journals was conducted to identify three main subsets of the antecedents of contactless technologies adoption: system, user, and the environment. An analysis of 44 peer-reviewed articles from top hospitality and tourism journals is presented, along with an identification of 10 main categories of contactless technology. Findings indicate the specific technologies adopted since the onset of the COVID-19 pandemic and the common factors studied related to contactless technologies in past research. Theoretical/managerial implications and directions for future research are discussed.

Publisher

SAGE Publications

Subject

Tourism, Leisure and Hospitality Management,Education

Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Embracing the future of interactive marketing with contactless technology: evidence from tourism businesses;Journal of Research in Interactive Marketing;2024-09-10

2. AI and Technology Are Used in Hospitality and Tourism;Advances in Hospitality, Tourism, and the Services Industry;2024-08-16

3. Intentions to Adopt Contactless Travel in the Post-Pandemic Era: Adapting to a New Normal;International Journal of Analysis and Applications;2024-06-18

4. Guest editorial: IJTC regional review series: People’s Republic of China and Latin America;International Journal of Tourism Cities;2024-05-30

5. The Influence of Chatbots Adoption on Customer Loyalty in the Foodservice Sector;2023 5th International Conference on Cybernetics and Intelligent System (ICORIS);2023-10-06

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3