Anthropomorphism and OTA chatbot adoption: a mixed methods study-Reference-Cited by-同舟云学术

Anthropomorphism and OTA chatbot adoption: a mixed methods study

Published:2022-02-12 Issue:2 Volume:39 Page:228-255
ISSN:1054-8408
Container-title:Journal of Travel & Tourism Marketing
language:en
Short-container-title:Journal of Travel & Tourism Marketing

Author:

Cai Danting¹,Li Hengyun¹^ORCID,Law Rob²^ORCID

Affiliation:

1. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong SAR, China

2. Asia-Pacific Academy of Economics and Management; Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macau SAR, China

Funder

National Natural Science Foundation of China

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/10548408.2022.2061672

Reference129 articles.

1. Applications and Implications of Service Robots in Hospitality

2. Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions

3. Social presence, trust, and social commerce purchase intention: An empirical research

4. Does the Design of a Robot Influence Its Animacy and Perceived Intelligence?

5. Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots

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