An Analysis Oftraining Budgets and Training Needs Assessments in Mid-Sized Hotels in the United States

Abstract

Training for hotel employees is taking on greater importance with the advent of high performance work teams, the learning organization, and participative design. One hundred ninety-three hotels, representing all regions of the United States and ranging in size from 150 to 300 rooms, responded to this survey on training budgets and needs assessment. The data reveals that budgets are low and needs assess ments are poorly executed compared with other industries. Suggestions for the improvement of training programs in hotels include soliciting input from employees in the needs assessment process, and having employees set goals for performance improvement that supports organizational goals.