Interaction With Cutting-Edge Technologies: A Bibliometric Analysis and a Theoretical Framework

Abstract

In hospitality and tourism research, cutting-edge technologies (CETs) are receiving growing attention. However, most reviews on CETs focus on specific types of CETs and are devoid of theories focusing on the stakeholders–CETs interaction. Consequently, a comprehensive review and an integrated theoretical framework from an interaction perspective is necessary. To address this gap, we conducted a bibliometric analysis of 554 articles published between 2003 and 2023 to identify three research clusters and key entities of CETs. Moreover, drawing on stimulus-organism-response (SOR) theory and media equation theory, we built a new integrated theoretical framework for understanding the stakeholders’ interaction with the CETs. The focus of this new framework centers on how CETs’ representations and CETs’ types directly and indirectly interact to affect stakeholders’ outcomes. This study represents the first attempt to combine bibliometric and qualitative analysis, contributing to a forward-thinking review and theoretical building that accelerates and enhances research in CETs.