Patient loyalty to health care organizations: Strengthening and weakening (satisfaction and provider switching)-Reference-Cited by-同舟云学术

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Patient loyalty to health care organizations: Strengthening and weakening (satisfaction and provider switching)

Published:2014-11 Issue:4 Volume:14 Page:191-200
ISSN:1745-7904
Container-title:Journal of Medical Marketing: Device, Diagnostic and Pharmaceutical Marketing
language:en
Short-container-title:Journal of Medical Marketing

Author:

Astuti Herni J¹,Nagase Keisuke²³

Affiliation:

1. Graduate School of Medical Sciences (Doctoral Course), Healthcare Management and Medical Informatics, Kanazawa University, Japan

2. Healthcare Management, Medical Informatics and Medicine, Kanazawa University, Japan

3. Director Corporate Management, Kanazawa University Hospital, Japan

Publisher

SAGE Publications

Subject

Marketing,Strategy and Management,Pharmacology, Toxicology and Pharmaceutics (miscellaneous),Medicine (miscellaneous)

Link

http://journals.sagepub.com/doi/pdf/10.1177/1745790415578311

Reference34 articles.

1. A DYNAMIC PROCESS MODEL OF DISSATISFACTION FOR UNFAVORABLE, NON-ROUTINE SERVICE ENCOUNTERS

Cited by 7 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Sağlık Kurumlarında İlişkisel Pazarlama ile Davranışsal Niyet İlişkisinde Hizmet Telafisinin Aracılık Rolü;Süleyman Demirel Üniversitesi Vizyoner Dergisi;2023-08-25

2. Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty;Humanities and Social Sciences Communications;2023-06-06

3. Does patient empowerment matter in building loyalty?;International Journal of Consumer Studies;2021-06-21

4. Improving the satisfaction and loyalty of BPJS healthcare in Indonesia: a Sharia perspective;Journal of Islamic Marketing;2020-06-06

5. “7/12” patient touch point strategy: a novel method to increase patient attendance and recommendation;BDJ Open;2019-10-16

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