Effect of knowledge management on service innovation in academic libraries

Abstract

Effective management of all knowledge in an organization is a key criterion for innovation. Academic libraries are beginning to realize the importance of knowledge management in this regard. However, there are no quantitative studies studying knowledge management and service innovation in the context of libraries. Islam, Agarwal and Ikeda arrived at a framework for knowledge management for service innovation in academic libraries (KMSIL). Through a survey of 107 librarians from 39 countries, this study investigates the effect of knowledge management (and knowledge management cycle phases) on service innovation. The study found that knowledge capture/creation and knowledge application/use both significantly impact service innovation in academic libraries. The effect of knowledge/sharing and transfer on innovation was found to be insignificant. The study also demonstrated the relationship between the knowledge management phases. The findings support the KMSIL framework. They should help academic libraries in the process of service innovation by utilizing phases of the knowledge management cycle.