Knowledge management implementation in a library

Abstract

Purpose – The purpose of the study is to investigate the tools/technologies that would be of value to libraries as they implement knowledge management (KM) and to map these to different phases of the KM cycle. Design/methodology/approach – Models of the KM cycle and theories related to information technology (IT) adoption were reviewed, along with tools/technologies for collaboration and KM. A theoretical “model for KM tools and their adoption in libraries” was arrived at. Findings – It was found that there is no single set of tools that would be applicable to everyone or across libraries. In addition, technology is just an enabler for KM. Therefore, a comprehensive set of tools, both physical and technological, is presented. Research limitations/implications – The paper provides a practical, one-stop place for librarians to decide on KM methods and tools based on their unique environments. The proposed model for KM tools should guide further research. Originality/value – Most studies on KM have been outside libraries. Of all KM tool studies, there is a lack of a single paper that puts together the majority of tools/technologies (whether IT or non-IT-based) that would help library staff make informed decisions. The primary research contribution is a model for KM tools and their adoption in libraries.