Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure
Author:
Affiliation:
1. Faculty of Business and Economics, Macquarie University, Sydney, New South Wales, Australia,
2. Department of Marketing, Monash University, Victoria, Australia
Abstract
Publisher
SAGE Publications
Subject
Organizational Behavior and Human Resource Management,Sociology and Political Science,Information Systems
Link
http://journals.sagepub.com/doi/pdf/10.1177/1094670510391078
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