When Frontline Employee Behavior Backfires
Author:
Affiliation:
1. Raymond J. Harbert College of Business, Auburn University, Auburn, AL, USA
2. E. J. Ourso College of Business, Louisiana State University, Baton Rouge, LA, USA
Abstract
Publisher
SAGE Publications
Subject
Organizational Behavior and Human Resource Management,Sociology and Political Science,Information Systems
Link
http://journals.sagepub.com/doi/pdf/10.1177/1094670516633754
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1. Find, Remind, and Bind: The Functions of Gratitude in Everyday Relationships
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