Investigation of the Effects of Knowledge Management on Organizational Performance Through Human Resource Management as Mediator

Abstract

This research seeks to examine and distinguish the factors influencing empowerment and exertion of knowledge management along with the effect of knowledge management on organizational performance. In addition, this paper investigates human capital as mediator between the relationship of knowledge management and organizational performance. The conceptual model was extended based on the literature review. The primary data were gathered using a questionnaire comprising 48 questions distributed to the personnel of all branches of one of the largest private banks in Iran. Three hundred sixty-one questionnaires were randomly distributed among the personnel, and 334 questionnaires were answered. The gathered data were examined through SPSS and SMART PLS. The results demonstrated the positive impacts of variables including structure, organizational technology, strategy, culture, and trust on organizational knowledge management under study. Moreover, knowledge management directly affects the performance of the organization and through human resource management as mediator. This study motivates the managers and personnel to exploit the accessible organizational assets for enhancing knowledge management practices as well as human resources as the most exquisite organizational capitals.